Discovery call
Book a consultation.
Thirty minutes with a TEKS operations lead. No slide deck — a working conversation about your operation and what a dedicated team would take on.
What we cover
- 01Your workflow, volumes and the function you want covered first
- 02Systems access: CRM, DMS, loan-servicing or accounting platform
- 03Hours of coverage, languages and reporting cadence
- 04A straight answer on fit, and next steps toward a proposal
What to have ready
- Volumes in whatever the function counts in — active accounts, inbound calls a week, files a month.
- The systems the team would work in: CRM, DMS, loan-servicing or accounting platform, and who administers access.
- Hours of coverage, languages, and the reporting cadence your managers expect.
- The scripts, policies and escalation paths agents would follow, where they are already written down.
None of it needs to be polished. Rough numbers and a description of how the work happens today are enough to talk about fit.
Prefer to write? Send the details — they reach the same team — or email contactus@tekssolutions.com or call +1 (682) 243-5599, Monday–Friday, 9:00 AM – 6:00 PM Central.
Request a consultation
Tell us about the work and when to call.
An operations lead reads every request and replies during business hours with proposed times for the call. We typically respond within one business hour during business hours.
After the call
From discovery to go-live.
The call is the first of six steps. Production typically begins approximately two weeks from onboarding and training, depending on scope and readiness.
Step 1
Discovery
TEKS speaks with you by phone or email to understand your requirements, workflows, and goals.
Step 2
Solution Design
We define staffing, services, workflow, hours of coverage, and responsibilities for your engagement.
Step 3
Proposal
You receive a tailored proposal based on the agreed scope.
Step 4
Review / Presentation
TEKS can conduct a presentation or solution review to walk through the plan.
Step 5
Onboarding & Training
Processes, systems, scripts, and workflows are configured and agents are trained on your operation.
Step 6
Go Live
Production typically begins approximately two weeks from onboarding and training, depending on scope and readiness.
Pricing
A proposal, not a rate card.
Pricing follows the solution design — dedicated agent and hourly coverage for specialized functions, or per-account and full-servicing models for broader portfolio engagements. TEKS does not publish rate cards; you receive a tailored proposal after discovery, and month-to-month engagements are available where applicable.
Who you will be talking to
TEKS Solutions, in brief.
TEKS Solutions LLC staffs dedicated bilingual teams, English and Spanish, for collections support, accounts receivable follow-up, customer service, insurance and underwriting verification, administrative support and bookkeeping. Agents work inside the CRM, DMS, loan-servicing or accounting platform you authorize, under your name, so activity, notes and outcomes stay where your managers already look.
The operations floor is in the Monterrey metropolitan area and the U.S. office is in Arlington, Texas. Nuevo León does not observe daylight saving, so the floor holds Central Standard Time all year — matching Texas exactly from November to March, and shifting its own roster forward in March so your coverage never moves.
Whether a specific engagement is classified as first-party servicing or third-party collection under the FDCPA depends on its structure and is determined with your counsel. TEKS runs every program to Regulation F standards regardless of classification.