Resources
How nearshore teams work, what collections and verification support cover, and how to choose a partner — each guide grounded in federal labor and consumer-credit data, cited and dated.
The guides are written by TEKS Solutions, a nearshore operations partner that staffs dedicated bilingual teams for first-party collections support, customer service and verification from the Monterrey metropolitan area, managed from Arlington, Texas. They exist so an operator can weigh outsourced support — including ours — with the numbers in hand.
Start with the featured guide: How Dealerships Use Nearshore BPO to Scale Operations
Featured guide
How auto and BHPH dealerships use nearshore BPO for customer service, collections and verification — what it covers, what it costs, and how to launch it.
Published · Updated · 9 min read
Published · 19 min read
How a lender chooses between collecting in its own name and placing accounts with an agency: FDCPA definitions, stage fit, cost structure, control and compliance.
Published · 20 min read
The five ways outsourced collections is priced, what each structure includes, the drivers behind a quote, and an in-house baseline built from federal wage data.
Published · 19 min read
How a buy-here-pay-here dealer chooses between an owner-collector, an in-house department and outsourced first-party support: signals, compliance, transition, KPIs.
Published · 23 min read
What Regulation F (12 CFR Part 1006) requires of debt collectors, where a creditor's own program stands, and why first-party teams run to its standards anyway.
Published · 19 min read
Definitions and formulas for the KPIs a collections program runs on, the public auto-lending benchmarks that exist in 2026, and the comparisons that mislead.
Published · Updated · 10 min read
Operating practices for buy-here-pay-here collections: cadence by delinquency stage, channels, documentation and Regulation F guardrails, with the 2026 data.
Published · Updated · 8 min read
The signals that a dealership is ready to outsource collections, the capacity arithmetic behind them, and what outsourcing does and does not replace.
Published · Updated · 7 min read
What nearshore customer service outsourcing is, how it differs from offshore and in-house, what U.S. staffing costs, and what to look for in a partner.
Published · Updated · 7 min read
What to settle before outsourcing customer service: scope and authority, engagement models, onboarding, quality review, compliance and staffing costs.
Published · Updated · 8 min read
Nearshore versus offshore customer service compared on time zones, language, oversight, travel and total cost — so you choose on workflow, not hourly rate.
Published · Updated · 8 min read
How outsourced insurance verification works for dealers and lenders: what the team does, why coverage gaps are common, and what in-house staffing costs.
Published · Updated · 8 min read
What underwriting verification covers: employment, income, references and stipulations, where it sits before the credit decision, and what it costs in-house.
Published · Updated · 6 min read
The signals that outsourced virtual assistant support makes sense, which tasks transfer well, what U.S. admin staffing costs, and how to start.
Published · Updated · 7 min read
What outsourced bookkeeping includes, the controls that keep it safe, what an in-house bookkeeper costs, and where CPA, tax and audit work begins.
Published · Updated · 10 min read
A framework for evaluating nearshore BPO providers: discovery before pricing, team model, systems access, compliance controls, quality review and terms.
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