Solution
Virtual Assistant & Administrative Support
TEKS provides virtual assistant and administrative support for businesses that need reliable help with calls, appointments, customer notifications, and operational follow-up — without hiring full-time internal staff.
TEKS Solutions staffs virtual assistant programs with bilingual agents dedicated to one client, working under that client's name and inside its systems, from an operations floor in the Monterrey metropolitan area that holds Central Standard Time all year, with contracting and account management through TEKS Solutions LLC in Arlington, Texas.
Scope of work
What the dedicated team handles.
Day-to-day activity your TEKS team executes inside your procedures and systems. Scope is set in solution design and can expand as the program matures.
- Answering and routing business calls
- Appointment review and scheduling
- Customer follow-up and notifications
- Administrative workflow follow-up
- Payment assistance where authorized
- English and Spanish business support
- Data entry and back-office task execution
How the program is arranged
- 01Calls answered and routed in your phone system, on the hours you set
- 02Appointments, reminders and follow-up handled in the calendar and CRM you already run
- 03English and Spanish for every customer, in the customer's language
- 04A dedicated assistant trained on your procedures, with a trained colleague covering absences
The operating environment
Figures from U.S. Bureau of Labor Statistics, each carrying the period it covers and the date it was checked. See the full ledger on the homepage.
1,706,790
administrative assistants employed nationally
May 2025 · U.S. Bureau of Labor Statistics · Checked 2026-09-14
$47,540
median annual wage of a U.S. administrative assistant
May 2025 · U.S. Bureau of Labor Statistics · Checked 2026-09-14
In depth
How this program actually runs.
What transfers well, and what does not
Frequent, rule-bound, interruptive work transfers well: the phones, the calendar, reminders and confirmations, follow-up on open quotes and orders, and data entry into the systems you already run. Rare, judgment-heavy or relationship-critical work — pricing, hiring, the difficult conversation with a key customer — stays with you, and a good assistant clears the clutter around it. The guide to when a business needs a virtual assistant sets out the two-week task inventory that sorts one from the other.
Dedicated beats freelance for operational work
Operational work rewards continuity — the customer who always calls on Tuesdays, the field the scheduling system silently requires, the refund the owner wants to hear about — and a dedicated assistant accumulates it where a freelancer on occasional hours starts over. Absence is covered by a trained colleague on the same team, with the same procedures and the same access.
Inside your tools, not a parallel set
The assistant works in your phone system, calendar, CRM, DMS or accounting platform under access you grant and can revoke. Nothing is exported, re-keyed or reconciled, and customer data never leaves your controls. If a provider proposes running your administration in their tools, ask what happens to the data when the engagement ends.
What the in-house alternative costs
In the Bureau of Labor Statistics' May 2025 occupational estimates the median U.S. administrative assistant earns $47,540 a year and the median customer service representative $44,770 — before payroll taxes, benefits, a desk, software seats and a supervisor. For a small business the larger cost is usually the one that never appears in a budget: the owner's own evenings.
How it runs
Your name, your systems, your policies.
TEKS agents work as an extension of your team — logged into the platforms you authorize, following the procedures you approve, with every note and outcome documented where your managers already look.
- 01In your name
- Customers hear your company, not a vendor. The relationship and the account stay with you.
- 02In your systems
- Agents work inside the CRM, DMS, servicing or accounting platform you authorize, so the record of the work is already where your team looks for it.
- 03To your policies
- Procedures, scripts, escalation paths and compliance rules are yours. We train to them and audit against them.
- 04Reported to your managers
- Activity and outcomes are visible in real time to the people who run your operation.
Classification
First-party, under your name.
Whether a specific engagement is classified as first-party servicing or third-party collection under the FDCPA depends on its structure and is determined with your counsel. TEKS runs every program to Regulation F standards regardless of classification.
The operating standards each program is held to are listed on the collections support page.
Where it applies
Industries this program is built for.
First-Party BHPH Collections Support
First-party collections, insurance tracking and customer calls for buy-here-pay-here dealerships — dedicated bilingual teams working inside your DMS.
How TEKS helpsAuto Dealership Outsourcing
Bilingual customer communication, verification and follow-up for independent dealerships and dealer groups — inside your CRM or DMS.
How TEKS helps
Questions
Common questions about virtual assistant.
What does a virtual assistant handle?
When does a business need a virtual assistant?
Can virtual assistants work in our existing systems?
Further reading
The guides behind this page.
Operator guides from the TEKS resource library, each with its figures sourced and dated.
- When Does a Business Need a Virtual Assistant?
The signals that outsourced virtual assistant support makes sense, which tasks transfer well, what U.S. admin staffing costs, and how to start.
6 min read
- Customer Service Outsourcing: A Buyer's Guide
What to settle before outsourcing customer service: scope and authority, engagement models, onboarding, quality review, compliance and staffing costs.
7 min read
- Outsourced Bookkeeping: Benefits and Considerations
What outsourced bookkeeping includes, the controls that keep it safe, what an in-house bookkeeper costs, and where CPA, tax and audit work begins.
7 min read
Next step
Discuss virtual assistant for your operation.
Start with a discovery call. We will map your workflow, systems and coverage needs and come back with a tailored staffing plan and proposal.
We typically respond within one business hour during business hours.